1. Introduction
At Comfort Pros ("us", "we", "our", or the "Company"), we value your privacy and the importance of safeguarding your data. This Privacy Policy describes our privacy practices for the activities set out below and explains how we collect, store, access, and otherwise process information relating to individuals. "Personal Data" refers to any information that on its own, or in combination with other available information, can identify an individual.
We are committed to protecting your privacy in accordance with applicable privacy regulations, including the Massachusetts Data Privacy laws and applicable federal standards.
2. Information We Collect
When you contact us, request a quote, or schedule service, we may collect:
- Contact information such as your name, email address, and phone number
- Property address and details relevant to service requests
- Service history and appointment records
- Payment information when applicable (processed securely through third-party providers)
- Communications you send us via form submissions, email, or phone
When you visit our website, we may also automatically collect device data and usage data through standard web technologies such as cookies and server logs (e.g., browser type, pages visited, time on site).
3. How We Use Your Information
We use the information we collect to:
- Schedule and confirm service appointments
- Respond to your inquiries and provide customer support
- Send appointment reminders and service follow-ups
- Process payments and maintain billing records
- Improve our website, services, and customer experience
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Sharing Your Information
We may share your personal information with:
- Service providers: Third-party vendors who assist us in operating our website or conducting our business (e.g., scheduling software, email providers), subject to confidentiality agreements.
- Legal requirements: When required by law or to protect the rights, property, or safety of Comfort Pros, our customers, or others.
- Business transfers: In the event of a merger, acquisition, or sale of company assets.
5. Cookies
Our website uses cookies — small files stored on your device — to enhance your browsing experience and analyze site traffic. You may instruct your browser to refuse all cookies or to alert you when cookies are being sent. However, some features of our website may not function properly without cookies.
We may use third-party analytics services (such as Google Analytics) that place their own cookies to help us understand how visitors use our site.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Service records may be retained for up to seven years for business and tax compliance purposes. You may request deletion of your data at any time (see Section 8).
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information in Section 10 below.
9. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of such sites.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.